How to Set Up Contact Form Emails

Use this guide when you want contact form submissions from your site to be sent to the right email address.

Before you start

Choose the email address that should receive contact form submissions. This is usually the business owner, front desk, sales inbox, or another shared inbox.

How to do it

1. Open WordPress admin

Open your site’s WP Admin panel.

2. Open Forms & Email

Hover over OCF Editor, then click Forms & Email.

3. Enable the owner notification

Turn on the Enabled checkbox for the first email rule so it sends when someone submits the form.

4. Set the recipient

Set To to the business owner’s email address or the inbox that should receive form submissions.

5. Set Reply-To to the visitor

Use the dynamic data picker to set Reply-To to {submission_email}. Replies to the notification will then go to the person who submitted the form.

6. Choose the sender name

Update From Name to the name you want recipients to see.

7. Write the notification subject

Update the email Subject. Use the dynamic data picker if you want to include values from the submission.

8. Preview and save

Review the preview on the right, then click Save Changes.

Optional: send a confirmation to the visitor

9. Add a confirmation email

If you want the visitor to receive a confirmation, click New Email. This second email is optional.

10. Send the confirmation to the visitor

Set the new email’s To field to {submission_email} using the dynamic data picker.

11. Add BCC recipients if needed

If you also want to send a copy, enter the owner’s email or other addresses in BCC, separated by commas. Leave this empty if no copy is needed.

12. Choose the confirmation sender name

Set From Name to the business name or another suitable sender name.

13. Write the confirmation subject

Enter the email Subject you want the visitor to see.

14. Write the confirmation message

Customize the email body. Use dynamic values where helpful, and review the preview.

15. Enable and save the confirmation

Enable this email rule when it is ready to send, then click Save Changes.

Optional: use a custom sender

16. Choose a custom sender if needed

If you have configured your own SMTP sender, click Use custom for each email rule that should use it. This is optional; configuring the recipient inbox does not require a custom sender.

17. Save the custom sender address

Enter the From Email address configured with your SMTP provider, then click Save Changes. Setting this address alone does not configure SMTP; use the FluentSMTP guide below if needed.

18. Return to the default sender if needed

To use the default 1ClickWebsite sender again, click Reset to default, then save your changes.

Test your contact form

Submit a test entry from the live site. Check that the owner notification arrives, and that the visitor confirmation arrives if you enabled it.

Notes

• If you migrated your site to your own hosting, make sure SMTP is set up correctly using this guide: How to Set Up SMTP With FluentSMTP.
• Use an inbox the business checks regularly.
• If the email does not arrive, check spam or junk first.
• If messages still do not arrive after saving and testing, contact support so we can review the site email setup.

Updated on: 28/09/2026