> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://1clickwebsite.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # How to Set Up Contact Form Emails Use this guide when you want contact form submissions from your site to be sent to the right email address. ## Before you start Choose the email address that should receive contact form submissions. This is usually the business owner, front desk, sales inbox, or another shared inbox. ## How to do it ### 1. Open WordPress admin Open your site’s **WP Admin** panel. ![Open WordPress admin.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-1-_i05ulq.jpg) ### 2. Open Forms & Email Hover over **OCF Editor**, then click **Forms & Email**. ![Open Forms & Email.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-2-_1njy4k6.jpg) ### 3. Enable the owner notification Turn on the **Enabled** checkbox for the first email rule so it sends when someone submits the form. ![Enable the owner notification.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-3-_19oijxo.jpg) ### 4. Set the recipient Set **To** to the business owner’s email address or the inbox that should receive form submissions. ![Set the recipient.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-4-_173zaj2.jpg) ![Set the recipient — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-4-_nbhg5q.jpg) ### 5. Set Reply-To to the visitor Use the dynamic data picker to set **Reply-To** to `{submission_email}`. Replies to the notification will then go to the person who submitted the form. ![Set Reply-To to the visitor.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-5-_eu10ip.jpg) ![Set Reply-To to the visitor — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-5-_c5h4fu.jpg) ![Set Reply-To to the visitor — image 3.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-5-_1yhckso.jpg) ### 6. Choose the sender name Update **From Name** to the name you want recipients to see. ![Choose the sender name.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-6-_nb3mvg.jpg) ![Choose the sender name — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-6-_1m00p0p.jpg) ### 7. Write the notification subject Update the email **Subject**. Use the dynamic data picker if you want to include values from the submission. ![Write the notification subject.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-7-_15893g2.jpg) ![Write the notification subject — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-7-_12h1dze.jpg) ![Write the notification subject — image 3.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-7-_1vlmlsb.jpg) ![Write the notification subject — image 4.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-7-_77efne.jpg) ### 8. Preview and save Review the preview on the right, then click **Save Changes**. ![Preview and save.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-8-_4jwct0.jpg) ## Optional: send a confirmation to the visitor ### 9. Add a confirmation email If you want the visitor to receive a confirmation, click **New Email**. This second email is optional. ![Add a confirmation email.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-9-_uon58f.jpg) ### 10. Send the confirmation to the visitor Set the new email’s **To** field to `{submission_email}` using the dynamic data picker. ![Send the confirmation to the visitor.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-10_1hbwvhw.jpg) ![Send the confirmation to the visitor — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-10_sq4ls.jpg) ![Send the confirmation to the visitor — image 3.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-10_133h3nc.jpg) ![Send the confirmation to the visitor — image 4.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-10_puh5xs.jpg) ### 11. Add BCC recipients if needed If you also want to send a copy, enter the owner’s email or other addresses in **BCC**, separated by commas. Leave this empty if no copy is needed. ![Add BCC recipients if needed.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-11_kztzmt.jpg) ![Add BCC recipients if needed — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-11_v1alew.jpg) ![Add BCC recipients if needed — image 3.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-11_14o8m3x.jpg) ![Add BCC recipients if needed — image 4.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-11_1813wt0.jpg) ![Add BCC recipients if needed — image 5.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-11_1m1nd1o.jpg) ### 12. Choose the confirmation sender name Set **From Name** to the business name or another suitable sender name. ![Choose the confirmation sender name.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-12_1rcuzhd.jpg) ![Choose the confirmation sender name — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-12_e7yy82.jpg) ### 13. Write the confirmation subject Enter the email **Subject** you want the visitor to see. ![Write the confirmation subject.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-13_pzp0vl.jpg) ![Write the confirmation subject — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-13_1oddaa6.jpg) ### 14. Write the confirmation message Customize the email body. Use dynamic values where helpful, and review the preview. ![Write the confirmation message.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-14_1urdmq2.jpg) ![Write the confirmation message — image 2.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-14_nz10p9.jpg) ### 15. Enable and save the confirmation Enable this email rule when it is ready to send, then click **Save Changes**. ![Enable and save the confirmation.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-15_nzsnpf.jpg) ## Optional: use a custom sender ### 16. Choose a custom sender if needed If you have configured your own SMTP sender, click **Use custom** for each email rule that should use it. This is optional; configuring the recipient inbox does not require a custom sender. ![Choose a custom sender if needed.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-16_mojovx.jpg) ### 17. Save the custom sender address Enter the **From Email** address configured with your SMTP provider, then click **Save Changes**. Setting this address alone does not configure SMTP; use the FluentSMTP guide below if needed. ![Save the custom sender address.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-17_l3c7i5.jpg) ### 18. Return to the default sender if needed To use the default 1ClickWebsite sender again, click **Reset to default**, then save your changes. ![Return to the default sender if needed.](https://storage.crisp.chat/users/helpdesk/website/-/f/c/7/0/fc704c7013d56800/mmk5gsgktgw2aszljv7fma-step-18_wv38y1.jpg) ## Test your contact form Submit a test entry from the live site. Check that the owner notification arrives, and that the visitor confirmation arrives if you enabled it. ## Notes - If you migrated your site to your own hosting, make sure SMTP is set up correctly using this guide: [How to Set Up SMTP With FluentSMTP](https://1clickwebsite.crisp.help/en/article/how-to-set-up-smtp-with-fluentsmtp-1aadjf5/). - Use an inbox the business checks regularly. - If the email does not arrive, check spam or junk first. - If messages still do not arrive after saving and testing, contact support so we can review the site email setup.